ABOUT US

Delphi Metals is a Nigerian owned jewelry maker. Having established a solid reputation built on honesty and integrity, Delphi Metals offer their customers a genuine experience. We believe in good, authentic design, in order to do what we do best – create meaningful and unique jewelry. You won’t find any replica’s here – we only source original materials and natural gemstones with full certifications. Why? Because we want your jewelry to last a lifetime, as well as its story.

In Delphi, we choose quality, we believe your jewelry should do the talking...

Why choose us

Deals & Promotions

Delphi Metals offers weekly discount on special products, subscribe to our newsletter to get updates first hand.

Transaction Service Agreement

Returns/Refund Policy Returns for refund can be made within 7 days of purchase; if you are not satisfied with our product(s). A full refund less bank charges and shipping fees will be processed and issued through the means the payment was made. The following conditions apply: 1. Item must have the jewelry tag attached and unaltered. 2. Return Items must remain unused. 3. Please note that items that have been resized or altered are not eligible for returns. 4. There will be no refund for specially ordered products (product customization). 5. Refunds, only eligible for in-store items. 6. Items must be returned in original packaging with tags attached, to the same store location it was purchased from. 7. Refunds are processed within 3 - 5 days. 8. No refunds or exchanges will be permitted after 7 days from the delivery date Delphi Metals reserves the right to void this policy on any item with signs of abuse/damage/misuse as ascertained by our jewelry professionals. Delphi Metals will not be made liable for an item not properly taken care of and thus resulting to damage by the customer within or after 3 months of purchase. Special Ordering Policy The following conditions apply: 1. A deposit of a minimum of 50% is required to be paid upfront and balance paid upon pickup or delivery. 2. Delivery takes 2 to 3 weeks. 3. Items picked up/delivered will be considered to have conformed with purchase order specification and passed quality review by the customer. We will not be liable for any form of negligence on the part of the customer. 4. Customer will forfeit deposit for items not picked-up after 3 months-post production. 5. There will be no exchange/returns. 6. Shipping fees is solely the responsibility of the customer. Return/Exchange Policy Returns for exchange can only be done within 7 days of purchase. The following conditions apply: 1. The item remains new with or without the jewelry tag. 2. Please note that items that have been sized or altered are not eligible for exchange. 3. There will be no exchange for specially ordered products (product customization). 4. Exchange, only eligible for in-store items 5. Items must be returned in original packaging with tags attached, to the same store location it was purchased from. 6. If the price for the exchanged item is higher than the price of the returned item; a further payment will be required. 7. If the price for the exchanged item is less than the price of the returned item; no refund will be made only store credits will be issued. 8. No refunds or exchanges will be permitted after 7 days from the delivery date. 9. Shipping fees is solely the responsibility of the customer. Delphi Metals reserves the right to void this policy on any item with signs of abuse/damage/misuse as ascertained by our jewelry professionals Delphi Metals will not be made liable for an item not properly taken care of and thus, resulting to damage by the customer within or after 3 months of purchase. Repair Policy We stand by the quality of our designs and will do our best to cover basic repairs or defects on any item! 1. All repairs are free if your jewelry needs a length adjustment, cleaning, rhodium plating or breaks during normal wear within 3 months. 2. If your jewelry needs repairs after the 3 months, we will assess the damage and will charge for the materials and labor needed to repair your jewelry depending on the severity. The same policy applies to jewelry damaged or broken under extreme conditions within the first 3 months. 3. Stone Replacement is done free of charge within the first 3 months. However, fees might be charged if stone removes due to damaged prongs/jewelry - misuse/abuse of jewelry or broken prongs under extreme conditions within the first 3 months. 4. Shipping fees is solely the responsibility of the customer. Delphi Metals reserves the right to void this policy on any item with signs of abuse/damage/misuse as ascertained by our jewelry professionals.

Organization & Technical Support

For technical support. Send a mail to info@delphimetals.com or use our Contact-Us Page

 

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